About COVID-19 prevention measures

So that customers may enjoy their time at Gala Yuzawa Snow Resort in a safe and hygienic environment we have enacted several strategies and policies.
As a snow resort working within the current global epidemic, we will try our best so customers from within Japan and from overseas can discover the amazing natural environment with peace of mind.

To customers coming to Gala.

Before coming to Gala please check your health.

Please use the contact-confirming application.

We ask for your cooperation in checking temperatures.

Please wear a mask or face mask.

Please don't raise your voice.

Please use cough etiquette.

Please wear gloves.

Please wash and disinfect your hands regularly.

Please maintain a distance between surrounding customers.

Important notices regarding Coronavirus countermeasures

Staff health management policy

Staff will wear masks.

Preparation of disinfectant.

Ventilating buildings.

Limiting the number of passengers at the gondola.

COVID-19 spread prevention sheet installation.

Cleaning facilities using disinfectant.

Signage to help maintain appropriate social distancing.

To customers coming to Gala.

Please assess your health before coming to Gala.

Please assess your health before coming to Gala.

Please install and use the Coronavirus contract-confirming application (COCOA).

※Customers who any of the following apply please refrain from visiting Gala.

  • Customers with temperatures over 37.5℃, problems with sense of smell, a cough, a sore throat, fatigued and/or feel that they are not healthy.
  • Customers that have came in close contact with someone who has COVID-19.
  • Customers whose family members or close acquaintances are under suspicion of having contracted COVID-19.
  • Customers who in the last 2 weeks have returned from countries with border restrictions due to the pandemic and/or countries which have a mandatory quarantine period and have had close contact with a resident of said country.

We ask for your cooperation in checking temperatures.

We are checking temperatures at Gondola station.
Please be aware persons with body temperatures over 37.5℃ may be refused entry.

Please wear a mask or face mask.

While inside buildings, the ski resort area and the while riding the shuttle bus please wear a mask or face mask to prevent the spread of infection.
※Excluding during skiing or snowboarding.

Please do not raise your voice.

When coughing and sneezing please use proper cough etiquette.

Whiling riding chairlifts and the gondola please wear gloves.

We ask for your cooperation in washing your hands and the use of alcohol disinfectant.

We have provided alcohol disinfectant in many areas so please wash and disinfect your hands regularly.

Please maintain social distancing.

We ask for your cooperation in maintaining social distancing between other customers when lining up within the ski resort. Please follow the provided signage to keep an appropriate distance.
Additionally, when using the restaurant area please also maintain an appropriate social distance.

We ask for your cooperation and understanding as certain facilities are limiting passenger numbers and also the number of customers at one time.

Other

We recommend using payment methods such as credit card, IC cash cards and other cashless payment methods.