Our Company's Efforts

Safety Initiatives

ESG Initiatives

JR East Group Compliance Consultation Desk

The JR East Group operates a compliance consultation hotline in accordance with the spirit of the Whistleblower Protection Act.
This hotline is available for people working for the JR East Group to consult and report when they become aware of any behavior within the JR East Group that is or may be in violation of laws and regulations or corporate ethics. However, people working for companies that have business relationships with the JR East Group can also consult and report when they become aware of a "fact subject to reporting" as defined in Article 2, Paragraph 3 of the Whistleblower Protection Act within the JR East Group.
When using this service, please fill out the required information on the designated whistleblowing form and send it to the contact details below.

〒151-8578
2-2-2 Yoyogi, Shibuya-ku, Tokyo
East Japan Railway Company
Compliance Consultation Desk

In addition, a reporting hotline has been set up at Gala Yuzawa Co., Ltd.
When using this service, please fill out the required information on the designated whistleblowing form and send it to the following address:

〒949-6101
Niigata Prefecture Minamiuonuma District Yuzawa Town Yuzawa Town Yuzawa Town Yuzawa Town
GALA YUZAWA Co., Ltd.
Compliance Consultation Desk

Furthermore, you will not receive any detrimental treatment from the JR East Group as a result of making a whistleblower report through this office.

Basic policy regarding the handling of personal information

1. Basic Policy
   GALA YUZAWA Co., Ltd. (hereinafter referred to as "our company") complies with laws and regulations and internal regulations regarding the protection of personal information (information about a living individual that can identify a specific individual by the name, date of birth, and other descriptions contained in the information), and protects personal information by properly acquiring and using the personal information handled by our company, managing it in a safe and up-to-date manner, and disposing of it appropriately.
2. Organizational Activities
   1. We will comply with laws and regulations regarding the protection of personal information.
   2. We will establish and comply with internal regulations regarding the handling of personal information.
   3. We will periodically check whether personal information is being handled appropriately and will make improvements if any problems are found.
   4. We request the cooperation of our group companies, organizations and individuals with whom we do business in achieving purpose (5) of our internal regulations.
   5. This Basic Policy will be made available for viewing at any time by posting it on our website (URL: https://gala.co.jp/winter/safetyreport/).
3. Handling of personal information
   We will handle personal information as follows, except when exceptions are permitted by law.
   1. Establishment of internal structure
      We will assign a manager for each piece of personal information and manage it appropriately.
   2. Acquisition of personal information
      When acquiring personal information, we will clarify the purpose of use and acquire it in an appropriate manner.
   3. Use of Personal Information
      When using personal information, we strongly recognize the importance of protecting personal information and will only use it within the scope of its intended purpose.
   4. Appropriate management of personal information
      We will implement necessary safety measures when managing personal information.
   5. Respect for the individual's rights
      We respect the rights of individuals regarding their personal information, and when requested to disclose, correct, or suspend the use of such information, we will respond within a reasonable period of time and to the extent stipulated by laws and regulations.
   6. Continuous improvement of handling of personal information
      We will continually strive to improve our handling of personal information.

GALA YUZAWA Co., Ltd.
(*Personal information in this basic policy includes specific personal information.)

Specific matters regarding the handling of personal information

In order to smoothly carry out our business, we will acquire personal information necessary for business purposes. This personal information will be handled as follows in addition to the "Basic Policy on the Handling of Personal Information."

1. Purpose of Use of Personal Information
   The purposes for which personal information acquired by our company will be used are as follows. In addition, in connection with the outsourcing of business, our company may provide the acquired personal information to the outsourcing party to the extent necessary for the business outsourcing.
   1. Purpose of use of personal information acquired from customers
      1. To conclude and fulfill contracts including the provision of products and services, manage contracts after the contract is concluded, and provide after-sales service for the products and services provided
      2. For contact necessary to provide products and services (including when requesting delivery of products, etc. to delivery companies, etc.)
      3. To provide information regarding products and services and other information regarding our business activities
      4. To consider and develop new products and services, as well as the software, systems, facilities, and equipment that provide them
      5. To collect charges and Price for products and services and to protect receivables (including when requesting payment procedures by credit card, etc. from credit card companies, etc.)
      6. For market research and other surveys and studies
      7. For business analysis
      8. To implement sweepstakes, campaigns, etc.
      9. To conclude and execute contracts with business partners and manage them after the contract is concluded
      10. For CSR (Corporate Social Responsibility) activities
      11. To receive and respond to inquiries and opinions from customers
      12. To ensure the security of our customers and employees
      13. To study and develop software, systems, facilities, equipment, etc. related to ensuring security
      14. To maintain and manage facilities, equipment and devices, and to manage their usage
   2. Purpose of use of personal information obtained from shareholders
      1. To exercise legal rights and fulfill obligations
      2. To implement various measures that contribute to understanding our business and smooth relationships with our company
      3. For data collection and statistical processing, such as creating data according to legally prescribed standards
   3. Purpose of use of personal information obtained from employees, job applicants, former employees, and their families
      1. To provide recruitment-related information and carry out recruitment-related tasks
      2. For employment management (including secondment and transfer)
      3. For operations related to payment of salaries, etc.
      4. For business related to employee benefits, etc.
      5. For operations related to health management, etc.
      6. For post-retirement procedures
      7. For legally required procedures and communications, etc.
      8. For other procedures and communications necessary for business purposes
   4. Purpose of use of specific personal information
      1. To carry out administrative work related to health insurance and employment insurance, etc.
      2. To carry out administrative work related to the Employee's Pension Insurance and the National Pension, etc.
      3. For other administrative tasks related to social security as stipulated in the Numbering Act, etc.
      4. To carry out administrative tasks related to salaries, bonuses, year-end adjustments, income tax withholding, etc.
      5. To handle paperwork related to the creation and submission of withholding slips, salary payment reports, etc.
      6. To administer the employee stock ownership plan, employee deposits, employee savings plans, corporate pension plans, etc.
      7. To handle paperwork related to the creation and submission of statutory payment records, etc.
      8. For other tax-related business purposes as stipulated in the Numbering Act, etc.
2. Provision of personal information to third parties We will not provide personal information to third parties without the prior consent of the individual, except in cases falling under the purposes of use of personal information described in the preceding paragraph or any of the following cases.
   1. When required by law
      1. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
      2. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent
      3. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of those duties.
   2. Notwithstanding the preceding paragraph, our company will not provide specific personal information to a third party except in cases that fall under the purposes of use of specific personal information set out in the preceding paragraph or as stipulated in the Numbers Act.
3. Procedures for disclosure of personal information
   If the person in question requests disclosure, etc. of personal information held by our company, we will respond within a reasonable period of time and to the extent stipulated by laws and regulations, after carrying out the necessary identity verification procedures, etc. Please note that we may not be able to provide services due to the suspension of use or deletion of personal information held by us pursuant to relevant laws and regulations.
   1. Content of disclosure, etc.
      1. Notification of purpose of use (charged)
      2. Disclosure (fee required)
      3. Correction, addition or deletion of content
      4. Suspension or deletion of use
      5. Suspension of provision to third parties
   2. Procedures for requesting disclosure, etc.
      When requesting disclosure, etc., please fill in the necessary information on our designated disclosure request form, enclose your identity verification documents and the fee, and send it by mail to our personal information reception desk. (Note 1)

      ○ Disclosure request form

      • Click here to download the disclosure request form
      • If you wish to receive a Disclosure Request Form by mail or fax, please contact our Personal Information Reception Desk and provide your name, address, and fax number.

      ○ Identification documents (Note 2)

      Please enclose a copy of your Individual Number Card (front only), driver's license, health insurance card, 24-25 Season Passport, etc. (only those showing your date of birth)

      ○ Fee (Note 3)

      Regarding requests for notification of purpose of use and disclosure, the results will be sent by restricted delivery mail, so please enclose postage stamps worth 624 yen for each request.

      ○ Address for requests for disclosure, etc. (Note 4)

      〒949-6101　新潟県南魚沼郡湯沢町大字湯沢字茅平1039-2
      株式会社ガーラ湯沢個人情報受付窓口 宛
      TEL：025-785-6421

      • (Note 1) We cannot accept requests by any other method.
      • (Note 2) If the claimant is someone other than the person in question, the following documents are also required.
        • In the case of a representative who has been delegated to make a disclosure request by the individual: a letter of attorney or other document that verifies the authority of the representative
        • In the case of a legal representative (only if the person in question is a minor or an adult ward): Documents that can verify the person's legal representative authority, such as a certified copy of the family register or a certificate of adult guardianship registration
      • (Note 3) Even if the fee is excessive, the difference will not be returned. If the fee is insufficient or not enclosed, we will contact you to inform you. However, if payment is not received within two weeks, we will decide not to disclose the information, and the fee will not be returned.
      • (Note 4) If there is an error in the contents of the Disclosure Request Form or in the necessary attached documents, we will contact you and ask you to make a new request. However, if there is no resubmission within two weeks, we will treat your request as not having been made, and we will not refund any fees.
   3. Method of notifying the results of requests for disclosure, etc.
      We will notify the requester in writing (by mail, which can only be received by the requester) who is listed on the disclosure request form. If we do not make disclosure, we will notify the requester by mail (by mail, which can only be received by the requester) with the reason for not making such disclosure.
      Please note that it may take several days for the notification to be sent.
   4. When disclosure, etc. is not made
      In any of the following cases, disclosure will not be made and fees will not be refunded.
      1. Notification of purpose of use
         • When the purpose of use is clear
         • When there is a risk of harm to the life, body, property or other rights and interests of the person or a third party
         • When there is a risk of harming the rights or legitimate interests of the company
         • When it is necessary to cooperate with a national government agency or a local government entity in carrying out legally required duties, and there is a risk of impeding the performance of said duties
         • If there is no personal data related to the request
         • If the claimant fails to pay the required fee
      2. Disclosure
         • When there is a risk of harm to the life, body, property or other rights and interests of the person or a third party
         • When there is a risk of causing significant disruption to the proper conduct of the company's business
         • When it would violate other laws and regulations
         • When special procedures are prescribed by other laws and regulations
         • If there is no personal data related to the request
         • If the claimant fails to pay the required fee
      3. Corrections, additions or deletions
         • If the contents of the personal data held are true
         • When special procedures are prescribed by other laws and regulations
         • When corrections, etc. are not necessary in light of the purpose of use
      4. Suspension or deletion of use
         • When the information is handled within the scope necessary to achieve a pre-specified purpose of use (including cases where the information exceeds the scope necessary to correct a violation).
         • When acquired in a proper manner (including cases in excess of the limit necessary to correct a violation)
         • When it is difficult to suspend or delete the use or provision of the information due to a large amount of expense, etc., and we take alternative measures necessary to protect the rights and interests of the individual.
      5. Suspension of provision to third parties
         • When provided with prior consent of the individual
         • When required by law, etc.
         • When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
         • When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent
         • When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, etc., and obtaining the individual's consent is likely to impede the performance of said duties
         • When it is difficult to suspend or delete the use or provision of the information due to a large amount of expense, etc., and we take alternative measures necessary to protect the rights and interests of the individual.

   Personal information obtained through requests for disclosure, etc. will be used only to the extent necessary for the procedures for disclosure, etc. In addition, submitted documents will be disposed of appropriately.

4. Contact point for inquiries regarding personal information
   If you have any comments or inquiries regarding the handling of personal information acquired by our company, please contact the "Personal Information Reception Desk" by telephone or mail. Please note that we cannot respond to inquiries by any other method (including direct visits to our company). (Currently, our company does not belong to any certified personal information protection organization.)

Personal information reception desk

○ Telephone

025-785-6421
（受付時間　10時～17時［土日祝日、年末年始を除く］）

• Please check the phone number carefully before calling.
• We may record your phone calls in order to improve the quality of our service and to confirm the content of the call.

○ By mail

〒949-6101 Niigata Prefecture Minamiuonuma District Yuzawamachi Yuzawa-cho 1039-2 Kayahira
Gala Yuzawa Corporation Personal Information Reception Desk